terms & conditions
By ordering our products you agree to abide by the following terms and conditions.
Reservation of Ownership
We retain ownership of the delivered goods until the sum is paid in full and in accordance with these Terms and Conditions.
Images and Copyright
We agree to use your uploaded images as part of your chosen mirror design. You must either own the copyright to the images or have express permission from the copyright owner to use the images for this purpose. You agree to indemnify us against action taken or any other consequences following misuse or violation of this clause.
We will not use images which we deem to be pornographic, obscene, defamatory, slanderous, abusive, offensive or inappropriate. If in doubt about your image, please contact us before ordering.
Acceptance of Order
Your order is a binding offer. Once your order has been placed and your images uploaded then the bespoke production process is deemed to have commenced and the order cannot be withdrawn. Please contact us as soon as possible if you realise you have made a mistake while ordering, we will do our best to amend or rectify where possible.
Notice of Defects
Defects must be notified to us within 14 days of receipt, or in the case of non-delivery, you must notify us within a reasonable time after the products were expected to arrive. Please specify the order number and a photograph of the damage when reporting defects.
Please note that the mirrors are handmade so slight irregularities will occur and are not considered defects. Only inadequacies which were avoidable with the production processes available are considered defects. This does not include aspects of personal taste. Differences in colour between the images and the original image data are not a defect. There is no defect if reduced quality is due to the poor quality (for example, low resolution) of the original image data.
Any defects are rectified by repair or replacements. Only if these repairs or replacements are unsatisfactory do you have the right to a discount or to a refund for the faulty good / service.
Care of Your Product
Once you have received your mirror you are responsible for it's care and safety. Please ensure it is fixed securely to the wall in an appropriate location, and care is taken when handling or cleaning. Should the mirror become damaged or broken through misuse or accident, please exercise extreme caution when handling to avoid injury. Mirrors contain lead and potential small parts and as such are unsuitable for very young children or anybody who is likely to place their mouth against the lead linework. We advise that your mirror should be fixed in an internal location, away from strong direct sunlight and not in areas of high humidity. We will not be held responsible for premature deterioration of a mirror which has been situated in an inappropriate place.