We hope we've given you all the information you need about us and our mirrors, but if there's anything else you'd like to ask , please contact us.
How are the mirrors made?
The mirrors are individually handmade from a single sheet of mirror, to which we add coloured laminates, photographic images, lead linework and embellishments.
What colours and style should I choose?
This is entirely your choice and is really a matter of personal taste. Take your inspiration from your chosen photograph, and from the room where your mirror will be displayed.
I'd like my mirror in a specific colour. Can you do this?
All the mirrors are silver coloured, with the exception of a few limited edition Vista mirrors. The colours are applied when we decorate your mirror. We have hundreds of different colours available, so if you want your mirror to match with something in your room, send us a small sample and we'll use the colour most similar to it.
How do I fix the mirror to the wall?
Our mirrors are supplied with a fixing plate on the back, so you can hang them on a strong picture hook. Please let us know when ordering if you would prefer not to have a fixing plate, for example if you wanted to use mirror adhesive or clips instead, which are available from any hardware store.
How do I clean and care for my mirror?
We recommend you use a light spray of glass cleaner and a soft microfibre cloth, taking care around any embellishments or points where the lead lines meet.
What photo file do I need to upload?
We prefer jpeg files at least 300dpi and roughly the size of a standard print - 10-15cm wide, or slightly bigger if you are ordering one of our larger mirrors. We will resize your image to fit the mirror design, but we don't edit the colours or do any cropping or other editing, so please make sure you are happy with these before you send us your image. Remember some designs such as Strata and Curve feature irregular shaped sections for your image, so choose carefully to ensure an integral part of the image isn't lost. Bear in mind there may be slight colour variations due to monitor and print calibrations.
Can I use any image on a mirror?
Yes, within reason! You must either own the copyright or have permission from the copyright holder to use the image, and we won't print anything pornographic or offensive in any way.
I only have my image on paper. What do I do?
You'll need to either scan the image into a computer, or take a photograph of the image. Use the highest quality setting your equipment offers. If you don't have a scanner or camera, a local print shop may be able to help.
Why are your delivery costs so high?
Mirrors are fragile and so many delivery companies either refuse to transport them or won't insure against breakage. We have found a specialist company who will professionally package the mirrors and insure their delivery. They are more expensive than standard deliveries but we feel they still offer very good value. To be fair to our local customers we charge for this delivery service at cost when required, and still offer free local delivery or collection.
How soon will my mirror be ready?
We aim to complete your mirror 3-4 weeks from receipt of the photo. However if you need it sooner, please tell us and we'll do our best to get it to you as quickly as we can.
I'd like to give a mirror as a wedding gift, but won't have any photos until afterwards. What do I do?
You can purchase a gift certificate for any of our mirrors. We'll send it to you in time for the wedding, then when the bride and groom have received their photos they can come to our website, choose the colours, design and style, and order using a special code on the gift certificate.
Can I return the mirror?
Each mirror is bespoke, made especially for you and so you can't return it just because you've changed your mind. If it arrives damaged please state this on the delivery note and let us know as soon as possible, with a photograph of the damage, so we can organise a repair or replacement.